How do I process my return or exchange?

For Appliance Returns:
To initiate a return, please contact Indiana Michigan Power Marketplace Customer Support via imp@care.enervee.com or +1 (888)-308-5403 Monday through Friday, 8:00AM to 8:00PM MST.  You will have 15 days from the day you receive your appliance to initiate a return.

For Thermostat Returns:

Returns related receiving damaged-in-shipment or incorrect product(s):

• You must notify us within 5 business days of the delivery date of the order.  If you would like a replacement  item you will need to place a new order.
• You will need to provide a picture of the item and the damaged item(s) will be refunded on approval.
• We will supply you with a return shipping label for approved returns.

Returns related to defective items:

• As a first step, please reach out directly to the manufacturer directly to troubleshoot any product not functioning properly.
  • Emerson: 314-553-2206
  • Google: 877-355-5787
  • Honeywell: 612-860-4846
  • Ecobee: 647-577-7714
  • Amazon: Link
• If the troubleshooting doesn’t work, you must report a defective device directly to our support team 30 business days of the delivery date and the item(s) will be refunded.  If you would like a new item then you must place a new order.
• We will supply you with a return shipping label for approved defective returns.

Returns not related to warehouse errors, defective items, or damaged-in-shipment products

• The product must be unopened.  We can not accept returns for items that are opened.
• We accept returns within 30 days.
• Please contact us directly by phone or email imp@care.enervee.com or +1 (888)-308-5403
• If we authorize the return, you will receive a Return Merchandise Authorization number by email. This Return Merchandise Authorization number must be included in the shipment back to us.
• You will be responsible for the return shipping cost of the product and the original shipping fee paid will not be eligible for a refund.