About Fulfillment

• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)

  Please contact Enervee Customer Support via  imp@care.enervee.com or +1 (888)-308-5403 Monday - Friday 8am - 8pm MST and we will try our best to accommodate your request.

• Do you offer free shipping?

  We do not offer free shipping unless noted on the product.

• How does Best Buy fulfillment work?

  Please see Best Buy's page on Appliance delivery & installation services: https://www.bestbuy.com/site/services/appliance-services/pcmcat255100050002.c?id=pcmcat255100050002

• How do I process my return or exchange?

  To initiate a return or an exchange, please contact Indiana Michigan Power Marketplace Customer Support via imp@care.enervee.com or +1 (888)-308-5403 Monday through Friday, 8:00AM to 8:00PM MST.  You will have 15 days from the day you receive your appliance to initiate a return.

• How do I schedule my delivery?

  Delivery can be scheduled online during the order process. Deliveries can be scheduled within the product availability window of 14 days.

• How long will it take for my order to ship?

  In-stock items ship between 7-10 business days.

• What are my options for receiving my order?

  Currently, we only offer one method to receive your order and that’s via delivery that can be scheduled during order placement. Please Note: that your order can only be delivered to your service address.

• What are your return policies?

  Returns related receiving damaged-in-shipment or incorrect product(s): You must notify us within 5 business days of the delivery date of the order.  If you would like a replacement  item you will need to place a new order. You will need to provide a picture of the item and the damaged item(s) wi...

• What happens if my order is lost or stolen? Ie. (lost, stolen, etc.)

  If you haven’t received your order, please check the tracking information provided and contact the shipper (FedEx or USPS) if there were delivery issues. Then, please contact Customer Service at (844) 363-7833 or via email at customerservice@enervee.com.

• What if I received a defective product or if there is a problem with my delivery?

  If you received a product that is either damaged, defective, or incorrect, please email imp@care.enervee.com.

• What kind of safety precautions will the installers be using?

  Read Best Buy's safety precautions for in-home services here: https://www.bestbuy.com/site/shop-confidently/in-home-service-safety-precautions/pcmcat1586796321510.c?id=pcmcat1586796321510

• Who do I contact to verify I am an Indiana Michigan Power customer and to complete my order?

  Please contact customer support to complete the customer verification process. A custom link will be provided to complete your order: Enter the custom link into your browser that will direct you to the Indiana Michigan Power Marketplace home page Add the items to your cart and begin the checkout...

• Why are certain items required with my purchase?

  Certain additional items may be required in order to install your new appliance. Examples may include water line kits for refrigerators or vent hookups for dryers. In order for Best Buy's installers to successfully complete the installation, these items must be included in your purchase.